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Thank you for shopping with Fast Mall. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains our shipping process, delivery timelines, shipping charges, and other important information.

1. Order Processing

• Orders are processed within 1–2 business days after payment confirmation or order verification.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festive seasons, sales, or promotional events, processing times may be slightly longer.

2. Delivery Locations

Fast Mall currently delivers across most locations in India.

If your location is not serviceable, you will be informed during checkout or shortly after placing your order.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your location.

Please note that delivery times are estimates and may vary due to courier operations or unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Product weight and dimensions
• Order value
• Shipping method selected

Any applicable shipping charges will be displayed during checkout before payment.

We may also offer Free Shipping on selected products or orders above a specified amount, as announced on our website.

5. Order Tracking

Once your order has been shipped, you will receive:

• Order confirmation email
• Shipping confirmation email/SMS
• Tracking ID (AWB Number)
• Courier partner details
• Tracking link (where available)

You can also track your order from your My Account > Orders section.

6. Delivery Attempts

Our courier partners will typically make 2–3 delivery attempts.

If delivery is unsuccessful due to:

• Incorrect address
• Customer unavailable
• Incorrect contact number
• Refusal to accept the package

the order may be returned to us.

Additional shipping charges may apply for re-shipment.

7. Delivery Delays

Delivery may be delayed due to:

• Bad weather
• Natural disasters
• Government restrictions
• Public holidays
• Courier service disruptions
• High order volumes
• Incorrect delivery information

We appreciate your patience in such situations.

8. Damaged Packages

If your package appears damaged during delivery:

• Check the package before accepting it.
• If the product is visibly damaged, refuse the delivery if possible or report the issue immediately.
• Contact our customer support within 48 hours of delivery.
• Share clear photos of the package and product for verification.

We will review the issue and arrange a replacement or refund, where applicable.

9. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

Fast Mall is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If you notice an error, please contact us as soon as possible. Address changes can only be made before the order is dispatched.

10. Partial Shipments

If your order contains multiple products, they may be shipped separately based on:

• Product availability
• Warehouse location
• Courier availability

You will receive tracking details for each shipment, if applicable.

11. Cash on Delivery (COD)

Cash on Delivery is available for selected locations and eligible orders.

Fast Mall reserves the right to disable COD for certain products, regions, or order values.

12. International Shipping

Currently, Fast Mall ships only within India.

We do not offer international shipping at this time.

13. Lost or Missing Packages

If your order is marked as delivered but you have not received it:

• Contact our customer support within 48 hours.
• We will coordinate with the courier partner to investigate the issue.
• Resolution times may vary depending on the courier’s investigation process.

14. Contact Us

For any shipping-related questions or assistance, please contact us:

Fast Mall

Email: support@fastmall.in 

Phone: +919803060208

Website: https://www.fastmall.in