Effective Date: 16/07/2026

At Fast Mall, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery.
  • You received the wrong product.
  • The product has missing parts or accessories.
  • The product is expired (for applicable items).
  • The product was delivered in a damaged package that affected the product.

Return requests must be made within 7 days of receiving your order.

2. Products Not Eligible for Return

The following items cannot be returned unless they are damaged or incorrect:

  • Perishable food items
  • Opened or used products
  • Personal care and hygiene products
  • Customized or personalized products
  • Gift cards
  • Digital products or downloadable items

For dry fruits and food products, returns are accepted only if the package is unopened, sealed, and in its original condition.

3. Return Conditions

To be eligible for a return:

  • The item must be unused.
  • The item must be in its original packaging.
  • All tags, labels, manuals, and accessories must be included.
  • A valid order number or invoice must be provided.

Fast Mall reserves the right to reject returns that do not meet these conditions.

4. How to Request a Return

To initiate a return:

  1. Contact our customer support.
  2. Provide your order number.
  3. Share the reason for the return.
  4. Upload clear photos or videos of the product (if damaged or incorrect).
  5. Wait for return approval from our support team.

Once approved, we will provide return instructions.

5. Refund Policy

After we receive and inspect the returned product, we will notify you of the refund status.

If approved:

  • Refunds will be processed within 5–7 business days.
  • The refund will be credited to your original payment method.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

6. Exchange Policy

We offer replacements for:

  • Damaged products
  • Defective products
  • Wrong items delivered
  • Missing accessories

Exchanges are subject to product availability.

If the requested product is unavailable, a full refund will be issued.

7. Cancellation Policy

Before Shipment

Orders can be cancelled before they are shipped.

A full refund will be issued for prepaid orders.

After Shipment

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the product meets our return eligibility criteria.

8. Return Shipping

If the return is due to:

  • Wrong product delivered
  • Damaged product
  • Manufacturing defect
  • Incorrect item shipped

Fast Mall will bear the return shipping charges.

If the return is due to:

  • Change of mind
  • Ordered by mistake
  • No longer needed

The customer may be responsible for return shipping costs.

9. Non-Refundable Charges

The following charges may not be refundable, unless the return is due to our error:

  • Shipping charges
  • Cash on Delivery (COD) fees
  • Gift wrapping charges
  • Express delivery charges

10. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.
  • Share photos or videos of the product and packaging.
  • Do not use or discard the product before contacting us.

We will arrange a replacement or refund after verification.

11. Failed Deliveries

If an order cannot be delivered due to:

  • Incorrect shipping address
  • Customer unavailable after multiple delivery attempts
  • Refusal to accept the order

The order may be returned to us. Any applicable refund may be processed after deducting shipping and handling charges.

12. Contact Us

For any return, refund, or exchange requests, please contact us:

Fast Mall

Email: support@fastmall.in 

Phone: +919803060208

Website: https://www.fastmall.in